Delivery policy

Delivery Policy

At Dazzled Collections, we are committed to ensuring that your unique, handcrafted jewelry arrives in perfect condition and within a timely manner. Please review the following information regarding our delivery process:

Processing Time

  • All items are made to order and crafted by hand with care and attention to detail. As each piece is bespoke, please allow up to 3 weeks for crafting unless otherwise stated in the description of each item. Items that are ready for purchase will be shipped on the following working day!

  • We strive to minimize this time whenever possible, ensuring that your order is completed as efficiently as possible without compromising on quality.

Shipping Times

  • Once your order is ready, we will ship it via your selected shipping method.

  • Domestic Orders (within [your country]): Delivery typically takes 3-7 business days, depending on your location.

  • International Orders: We use DHL+ serivces for delivery. Delivery may take anywhere from 2-5 days depending on customs clearance

  • Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

Shipping Methods & Rates

  • We offer a range of shipping options to accommodate your needs. These options will be presented at checkout.

    • Standard Shipping: Most economical, with an estimated delivery window of 3-7 business days for domestic orders.

    • Expedited Shipping: Faster delivery at an additional cost, typically 2-3 business days for domestic orders.

    • International Shipping: Available for global delivery; prices will vary depending on location.

  • Shipping costs will be calculated at checkout based on the size, weight, and destination of your order.

Expedited Orders

  • For expedited orders DHL+  services are used.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and a link to track the status of your shipment.

Shipping & Handling

  • We take great care to pack your jewelry securely to ensure it reaches you in perfect condition. Each item is carefully packaged and sealed to avoid damage during transit.

  • Please double-check your shipping address before confirming your order. We are not responsible for any delays or misdeliveries due to incorrect address details provided at checkout.

Customs & Duties (for International Orders)

  • For international orders, please be aware that customs fees, duties, and taxes may be applied by your country’s customs office. These are the responsibility of the buyer, and we encourage you to check with your local customs office for details regarding potential charges.

Lost or Damaged Packages

  • While we do everything possible to ensure safe delivery, in the unlikely event that your package is lost or damaged in transit, please contact us immediately. We will work with you and the shipping carrier to resolve the issue promptly.

Returns & Exchanges

  • Due to the bespoke nature of our jewelry, we are unable to accept returns or exchanges unless the item is defective or damaged upon arrival. If you encounter any issues with your order, please reach out to us, and we will be happy to assist.

  •  Should the item not meet your requirements, a refund may be issued upon return of the item.

Contact Us

If you have any further questions or special shipping requests, please don't hesitate to reach out to us at dazzled.handmade@gmail.com